Frequently Ask Questions
Choose N Cut
What do I do first?
Stop at the green information hut (weekends) on the left as you enter the property. During the week, follow the signs to Santa's Workshop (large white Workshop). You will be greeted by our friendly staff who will provide you with information including pricing, a saw (if needed), and a map and suggest areas for you to search for your perfect Christmas tree!
How do I find my tree?
Equipped with the information provided by our greeters and your saw, walk or drive around the farm to find your perfect tree.
What do I do once I find my tree?
Cut it down with your saw (contact us if you need help). Feel free to use our saw or yours (we loan them free of charge; please return to the bins in front of Santa's Workshop).
ONCE YOU FIND YOUR TREE
Bring the tree to Santa's Workshop for measuring, baling (if you like for a small additional fee), and payment;
If you prefer not to have it baled, ask one of our staff (wearing a red apron or orange safety vest) to measure it for you;
Pay at one of the check-out counters in the front of Santa's Workshop;
Use our complimentary twine near the check-out counters and secure your tree for your journey home. Ask one of our helpful elves (orange vests) if you need assistance!
CAN WE DRIVE AROUND THE FARM?
We always allow those who require special assistance to drive the property.
However, we recommend for those who can to walk around through the middle of the fields for best selection, and reduce traffic congestion.
CAN WE BRING FIDO?
Yes, Fido is welcome. However, Fido must be leashed and exhibit good manners. Complimentary treats for Fido are available at the check-out desk at Santa's Workshop.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, all major credit cards, and Apple Pay.
SPECIAL ORDER/LARGE QUANTITY?
We can make that special-sized wreath for you (up to 72-inch overall size) as well as prepare a large quantity order for you. Simply contact us in advance of your visit to the farm so that we have time to prepare your order for your arrival.
We ship our wreaths (up to 24-inch overall size in Noble or Juniper) anywhere in the Continental U.S. The shipping time varies depending upon where your order is being shipped. Contact us for more information.
WHAT IS YOUR RETURN POLICY?
You may exchange any decorative items purchased at our retail location during our
current season. Trees and fresh green items have a limited life span therefore we do not normally accept returns or exchange these items. However, if you have taken good care of your items (see below) and still feel unsatisfied, please contact us to discuss a resolution.
HOW DO I CARE FOR MY LIVE GREEN ITEMS?
Trees need to be placed in water within 2 hours of cutting or need to have their butts re-cut before displaying so they are able to drink water. Additionally, trees should be kept out of direct sunlight, away from a heating vent or out of an excessively warm room. Wreaths and garland are best kept on the exterior of your home and also not in direct sunlight. Fresh centerpieces can be watered and should be fine inside during the Holidays. Note that when transporting your items in your vehicle be sure to stow them away from the car's heat vent as this will damage the product.